Q. What is a homeowners association?
A. A homeowners association, also known as a common interest development (CID), is a non-profit corporation, controlled by a volunteer Board of Directors elected by the members of the association. Their duty is to protect and maintain the community assets, and to equitably enforce the governing documents. The benefit to these restrictions is protection of your property values through a system of self-governance.
Q. How many communities are assigned to a manager?
A. We are very careful about not overloading our managers. We’ve learned that if too many communities are assigned to one manager, they will be unable to provide excellent service. This is why we take into careful consideration many factors before assigning a community to a manager. We take into consideration the size of the community, the type of community and how often the Board meets. Some managers may manage more communities than others depending on these factors.
Q. If Menas Realty Company becomes our new management company, can the Board continue to use the vendors they are currently working with?
A. Yes. Absolutely. We will not replace any of your vendors unless asked to do so by the Board. We will certainly speak up and share our observations and experiences with your current vendors; however, ultimately all decisions are made by the Board.
Q. Have you worked with some reputable vendors that you can recommend?
A. Yes. Absolutely. We have been in business since 1973 and have developed a Preferred Vendor List which provides every category of vendor from attorneys to landscapers to plumbers. Over the years we have established strong working relationships with many vendors and they understand our high level of standards and expectations. If they do not perform well, it reflects back on us.
Q. We’ve had several different managers over the past year. Can you assure the Board there will be some continuity and longevity with our assigned manager?
A. We cannot guarantee the same manager indefinitely, however, our philosophy is if we take good care of our employees and treat them well by supporting them, empowering them and inspiring them, they will want to continue working for Menas Realty Company for many years to come. We put a lot of effort and energy into making Menas Realty Company an enjoyable place to work. We welcome the idea of promoting from within so in some cases, a change in manager might be due to a promotion.
Q. Can you assign us an experienced manager?
A. Each of our managers have different levels of experience. Some are new to the industry while others have been involved for many years. When we add a manager to our team, they undergo an extensive month long training program where they are assisting other experienced managers with Action Items as well as attending meetings and property inspections. Because we understand the importance of assigning an experienced manager, a less experienced manager always has direct access to those with more experience and the Board benefits from this expertise.
Q. How can I get an item on the Board of Directors meeting agenda?
A. Write to your Board Members through the management company. All letters addressed to the Board of Directors are included in the board package sent to the Board Members before each meeting. The Board President, working with the Community Association Manager, sets the agenda. Items can also be added to future agendas by the Board, during their regularly scheduled meetings.
Q. When is my monthly assessment payment due?
A. Monthly assessment payments are due on the first of the month and become delinquent on the 15th, unless your governing documents are more lenient. Please review your association’s collection assessment policy which is mailed annually with the association’s pro forma operating budget. Please be aware that you will be charged late fees, collection fees and interest if you do not pay your assessment on time.
Q. What are the different ways I can pay my HOA Dues?
A. By check: Please make all checks payable to the association in which you reside, c/o Menas Realty Company, PO Box 80183, City of Industry, CA 91716-8183.
Menas Realty Company’s office: You may pay your bill at Menas Realty Company’s office during business hours, located at 7592 Metropolitan Drive, Suite 401, San Diego, CA 92108. Please note that we do not accept any cash or credit card at our office, so a personal check or cashier’s check will only be accepted. Please remember to put your name, your association’s name and your account number on the check so your account will be properly credited.
Electronically: Menas Realty Company offers ACH electronic payment of homeowner fees. ACH (Automatic Clearing House) will automatically transfer the balance due to your association from your checking account around the 6th of each month. In order to take advantage of this program, please log on to your web portal account.
Online: Menas Realty Company accepts online dues payments made with a credit card or an e-check through a service called PayLease. Please click on the Pay HOA Fees link located at the top of the page to proceed.
Q. How do I submit a maintenance request?
A. The Maintenance Department at Menas Realty Company is here to assist you in maintaining the common area of your homeowners association. You may submit a maintenance request by filling out the Maintenance Request form found on the web portal homepage and under the form tab and you may also find it on the homepage of Menas.com. Once you have submitted the form, we will be in contact with you within 24 hours to help resolve the maintenance request. Please include all requested information so that our Maintenance Department can assist you efficiently and effectively.
Q. Who do I contact with an after-hours maintenance emergency issue?
A. If you have an after-hours maintenance emergency, such as a flood, please call the after-hours emergency line at (619)744-9883 immediately. We are available 24 hours a day to handle any emergency issues that occur outside of the normal business hours.
Q. What types of items can I submit a maintenance request for?
A. We appreciate you informing us when you see a problem involving the common area by submitting a Maintenance Request. Such problems might include a broken sprinkler, a broken fence, a non-responsive elevator, graffiti, any issue with your pool or a common area plumbing leak. Please note that if the problem is related to a non-common area space, it may fall under homeowner responsibility and you may need to call the appropriate vendor. We recommend you read your CC&Rs so you are aware of the Association’s responsibility as well as your own.
Q. How can I update my mailing address?
A. You may update your mailing address by changing the information located under the User Profile tab on your web portal account homepage. Updating this information will only change where billing and mailing documents are sent, but will not change the unit address. You may also add or change any phone number or email addresses on this page.
Q. How can I add or update a tenant’s information?
A. You may update any tenant or resident information by adding a new record in the User Profile tab on the homepage under Resident Information. You must specify the Contact as a Tenant under the dropdown menu at the top, and make sure to save all information once it has been entered. The address of the tenant should be identical to the unit address of your property.
Q. How can I delete a tenant from my account?
A. You may delete a current tenant from your account by accessing the User Profile tab on the homepage. Select the tenant from the Contact Drop down menu, and choose the red “X” to delete this tenant. This will remove the tenant from your account.
Q. Where can I order Association Documents?
A. Association documents may be ordered through CondoCerts.com. You may follow the link under the Home tab on our homepage, or go directly to condocerts.com.
Q. What are the hours of operation for the Menas Realty Company office?
A. Our office is open Monday through Friday, from 8:00am to 5:00pm, with the exception of certain holidays. We are closed for lunch from 12:00pm-1:00pm daily.